At IZ Perfect Marketing, we aim to deliver your orders safely, accurately, and on time. Please review our shipping details below.
1. Order Processing
All orders will be processed within 1–3 working days upon confirmation of payment, excluding weekends and public holidays. Orders placed after business hours will be processed on the next working day.
2. Delivery Coverage
We currently provide delivery services within Malaysia only. Delivery availability may vary depending on location and product type.
3. Delivery Methods
Orders will be delivered through:
- Our appointed courier partners, or
- Company drivers for bulk or scheduled deliveries
The delivery method will be determined based on order size, destination, and operational requirements.
4. Estimated Delivery Time
Estimated delivery timelines are as follows:
- West Malaysia: 2–5 working days
- East Malaysia: 5–10 working days
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
5. Shipping Fees
Shipping charges, if applicable, will be calculated based on order size, weight, and delivery location. The final shipping fee will be confirmed prior to order completion.
6. Delivery Attempts
Customers are responsible for ensuring that delivery details provided are accurate and complete. Failed delivery attempts due to incorrect information or unavailable recipients may result in additional charges.
7. Order Tracking
Tracking details will be provided where applicable once the order has been dispatched.
8. Damaged or Missing Items
Customers must inspect all items upon receipt. Any damaged, missing, or incorrect items must be reported within 3 working days from the delivery date, together with supporting photos or evidence.
9. Liability Disclaimer
IZ Perfect Marketing shall not be held responsible for delivery delays or failures caused by courier services, incorrect customer information, or events beyond our reasonable control.
10. Policy Updates
IZ Perfect Marketing reserves the right to amend or update this Shipping Policy at any time without prior notice.